Return & Refund Policy

Muscle Labs products are sold through PURE NUTRITION, so returns and refunds are handled by PURE NUTRITION under their refund policy.

Starting a return

Contact PURE NUTRITION with your order number and the reason for the return. Their refund policy lists the current email address, the return window and the conditions a product needs to meet.

Don’t send a product back without asking first: returns sent without approval may not be accepted.

Opened supplements

For safety reasons, supplements that have been opened or used generally can’t be returned. Check PURE NUTRITION’s policy for their current rules on opened products, sale items and gift cards.

Damaged, wrong or faulty products

Check your order when it arrives. If a product is damaged, a seal is broken or you received the wrong item, contact PURE NUTRITION straight away so they can put it right.

Confirm: if a customer has a concern about the product itself, such as quality, taste or a batch issue, should they contact Muscle Labs directly? If so, give the email and we’ll add a line here.

Refunds

Approved refunds are paid by PURE NUTRITION to your original payment method. Your bank or card provider may take a few extra days to show it.